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Privacy Policy

Effective Date: 01/10/2025

At The House of Massage Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Information We Collect

We may collect and store the following personal information:

  • Full name

  • Date of birth

  • Contact details (e.g., phone number, address, email address)

  • Health-related information relevant to your treatment

  • Appointment and payment history

 

2. Legal Basis for Processing

We only collect and use personal information where we have a lawful basis under UK GDPR:

  • Bookings & Treatments – Processing is necessary for the performance of a contract with you (e.g., to schedule, confirm, and deliver your treatments).

  • Marketing – We only send promotional emails if you have provided explicit consent. You may withdraw this consent at any time.

 

3. How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Provide personalised massage and wellness treatments

  • Contact you with appointment reminders and relevant updates

  • Improve our services and customer experience

  • Send marketing and promotional emails only with your explicit consent

 

4. Sharing Your Information

We do not sell or share your personal data with third parties, except:

  • When legally required

  • For payment processing through secure third-party platforms (e.g., Stripe)

  • If you give us written or verbal permission

Your data is securely stored on Wix, our website hosting and booking platform, which complies with international data protection standards.

 

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy and to meet legal and regulatory requirements.

  • Treatment and payment records are retained for 7 years in line with insurance and HMRC obligations.

  • Marketing data is retained until you withdraw your consent or unsubscribe.

 

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

 

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion of your data

  • Withdraw your consent at any time, including for marketing emails

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

 

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

The House of Massage Ltd
Email: thehouseuk20@gmail.com
Phone: 07311010016

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